Welcome to Family Doctors @ Smales. We hope you find your experience beneficial and welcome your feedback
There are some policies that we would like you to be aware of when attending the clinic.
Payment of invoice is due at time of consultation unless prior arrangement has been made.
Our template for appointments is in 15 minute segments. If you think you require a double appointment for 30 minutes you can request this at reception when booking your appointment.
If you have booked a 15 minute appointment and you take 30 minutes or more you will be charged double your normal consultation cost.
A $20.00 fee will be charged if you go over the 15 minute appointment but have not taken the full 30 minutes.
Patients must give the clinic at least 24 hours notice if they wish to cancel their appointment; this gives us time to rebook the appointment time as we have people on cancellation lists. If less than 24 hours notice is given, or the patient does not arrive for their appointment, they may be billed.
Most patients will be required to see the Doctor every 3 months for repeat prescriptions unless prior arrangement has been made.
If you have had an accident you will be required to sign an ACC form. ACC provides a partial subsidy for the consultation, the balance is paid by the patient. If the ACC claim is declined you will be invoiced for the difference of an ACC consultation and a non ACC consultation.
If you require a Medical Certificate for work or school, please ask at the time of consultation. If a Certificate is required at a later date, a consultation fee may apply.
There will be a fee for any repeat prescription orders or referrals outside of a Doctor’s consultation. We require a 24 hour turnaround for this.
If you require same day prescriptions there will be an additional $5.00 fee.
Here at Family Doctors we charge $5.00 per INR result as it takes time for our clinical staff to adjust the dose and correspondence of the information to the patient. The maximum charge per month is $20.00
If you wish to get a WINZ form signed or need a controlled prescription it is pertinent that you are a registered patient. We will not be able to do this for Casual patients.
The following Terms of Trade apply to services provided by Family Doctors @ Smales Limited to its patients.
We offer a professional and non judgmental environment to the transgender community.
The team offers education on a wide range of health topics from diet and lifestyle to sexual health, from safe food hygiene to asthma care and inhaler technique and variety of other healthcare issues.
If there is a healthcare issue that we are unable to supply advice on, then we will do our best to find further information or refer you to a health provider who can help.
We have used the services of Family Doctors’ at Smales since 2011. They have provided us with pre-employment screening for our clinical staff as well as on-site Flu vaccinations. Having the vaccinations on site makes it easier for our staff to participate in the annual vaccination programme.
The doctors have also provided us with an in depth occupational health assessment where privacy of the individual was fully respected and the employee made a safe and early return to work.
Chris Mak - Hospice North Shore