faq brochers

What does enrolling in a practice mean and what are the benefits?

Patients are allowed to enrol with 1 GP practice which means that Ministry of Health partially fund your consultations which gives you a subsidy on your consultations.

Why do consultation fees vary from practice to practice?

Some practices have more high needs patients which means the practice receives more funding from Ministry of Health which allows them to decrease consultation fees.

How long do I need for a consultation?

Generally if you have 2 issues, 15 minutes should be enough time.If you have more than 2, a double consultation (half hour) would be expected. This allows the Doctors to keep on time therefore keeping your wait time down.

Why do I have to have a consultation to get a prescription

It is required by Ministry of Health that Gp’s follow up with their patients every 3-6 months. We have an ethical and legal obligation to ensure what is prescribed is appropriate and required.

Why was my consultation fee higher than normal?

Our fee structures are based on 15 minute appointments. If you go over 15 minutes there will be a $20.00 surcharge. If you a take half an hour the consultation fee will be double. Other extra costs may include materials for a Cervical Smear or extra time to fill in a drivers licence form.

Will you contact me with results after I have had a test. Eg. Blood test/X-RAY?

We only contact you if there is an issue with your results or it changes your plan of care. However, we do encourage our patients to call if they want their results.

Will you contact me if I need a test such as a Cervical Smear or blood test?

Yes, we manage all recalls and will make contact with you when these are due. That is why it is important to keep your contact details with us up to date.

Is it cheaper if I have a Community Services Card?

When you register with a GP practice, this means you get a subsidised visit from Ministry of Health. As you already get a subsidy you can not receive a second subsidy with your Community Services Card.

Do I get charged for a follow up consultation?

If you visit us with the same complaint within a week then we charge for half the consultation time taken. If it is over a week then you are charged at the normal consultation fee.

Education & Advice

The team offers education on a wide range of health topics from diet and lifestyle to sexual health, from safe food hygiene to asthma care and inhaler technique and variety of other healthcare issues.

If there is a healthcare issue that we are unable to supply advice on, then we will do our best to find further information or refer you to a health provider who can help.


We have used the services of Family Doctors’ at Smales since 2011. They have provided us with pre-employment screening for our clinical staff as well as on-site Flu vaccinations. Having the vaccinations on site makes it easier for our staff to participate in the annual vaccination programme.

The doctors have also provided us with an in depth occupational health assessment where privacy of the individual was fully respected and the employee made a safe and early return to work.

Chris Mak - Hospice North Shore


Tel: 09-488-3000
Fax: 09-489-3187
Postal: P.O. Box 31943,
Milford, 0741

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Opening Hours

  • Mon - Fri: 7.30am - 5.30pm
  • Sat & Sun - Closed
  • Public Holidays - Closed

After Hours Emergency


Ground Floor, Sovereign House
Smales Farm, Auckland, 0622

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