For after-hours medical care - call your practice first.

As a ProCare practice, we want to offer our patients round-the-clock access to quality medical care.

That's why you can now phone us outside usual opening hours and be connected to our registered nurse telephone triage service.

If you or a family member is unwell - simply call us on the usual practice phone number - 09-488-3000 - and a registered nurse will assess and manage your medical needs. We want you to have the best level of medical assistance without incurring unnecessary extra costs, so please phone us first.

If you do need to go to an A&M or ED, our nurses will advise you of your nearest service.

Get in touch if you have any questions about our after-hours service, or speak to a member of the practice team next time you visit.


We began using Family Doctors at Smales at the request of a client, location was the biggest issue for our client so Family Doctors solved this issue because of location.

We have found dealing with Family Doctors meets our current needs, we are now using Family Doctors for additional services and these are being met well.

We would recommend Family Doctors for the location, access to medical help and ease of use with staff.


Opening Hours

  • Mon - Fri: 7.45am - 5.30pm
  • Sat & Sun - Closed
  • Public Holidays - Closed

After Hours Emergency


Tel: 09-488-3000
Fax: 09-489-3187
Postal: P.O. Box 31943,
Milford, 0741

Email Us


Ground Floor, Sovereign House
Smales Farm, Auckland, 0622

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Education & Advice

The team offers education on a wide range of health topics from diet and lifestyle to sexual health, from safe food hygiene to asthma care and inhaler technique and variety of other healthcare issues.

If there is a healthcare issue that we are unable to supply advice on, then we will do our best to find further information or refer you to a health provider who can help.