0800 Outline - 0800 688 5463

Your Confidential Helpline

For information, support, counselling, referral, training

About OUTLIne NZ

OUTLine NZ provides valuable telephone and face to face counselling and support services to New Zealand's Rainbow Communities*. We also work in community health and welfare and network with other organisations and services to ensure that people from the community have access to appropriate services and support. We have been active since 1972 and we are a largely voluntary, non-profit organisation.

Our Helpline Staff

As members of the rainbow community, our helpline volunteers understand the challenges our callers can encounter around sexual diversity and gender identity. We are here to assist our callers, to help them work through issues and find a positive way forward.

Our Mission

To support, affirm and advance the Aotearoa New Zealand Rainbow Communities* to achieve successful outcomes by:

  • Providing programmes which cater for social, educational and emotional needs;
  • Advocating for social, cultural and political rights;
  • Nurturing and providing resources to meet community needs.

* Includes gay, lesbian, bisexual, trans, takataapui, intersex, whakawahine, fa'afafine, queer and questioning.

There are many reasons why people wish to have someone independent confidential to talk to:

Ageing Gender Options
Alcohol Health Property
Anxiety HIV / AIDS Queer
Bisexual Hope Relationsl
Bullying Human Rights Sadness
Civil Unions Identity Safety
Coming Out Information School
Dating Intersex Sex
Depression Isolation Sexuality
Disability Legal Social Gro
Discrimination Lesbian Takataapu
Drugs Loneliness Transgend
Family Love Travel
Fa'afafine Marriage Unity
Friendship Meeting Others Whakawal
Gay Mental Health Whanau

When you call us you can be assured of you privacy. You can be anonymous.

We will listen to you and do our best to help find answers.

Sometimes people only need us to listen; other times people want some advice or information

If you think you may need to talk to us ther, nothing to lose by giving us a call.

If we can't help you we will help you find someone who can.


Flourish seeks to enhance and elevate wellbeing at both the individual and community level and provide a platform for wider engagement and community discussion.

Flourish focuses on 8 key elements of our lives to create healthy environments of greater strength within our communities:

  • Friendship
  • Love
  • Options
  • Unity
  • Relationships
  • Identity
  • Sexuality
  • Hope

Interested in Becoming A Volunteer?

Want to be involved in helping people in our community?

If you are gay, bisexual, transgender, or intersex and would like to be a helpline volunteer, please give us a call.

For more information on OUTLine NZ Inc Volunteer Counselling Training Programme, ring 0800 OUTLine or visit or website - www.outline.org.nz




We began using Family Doctors at Smales at the request of a client, location was the biggest issue for our client so Family Doctors solved this issue because of location.

We have found dealing with Family Doctors meets our current needs, we are now using Family Doctors for additional services and these are being met well.

We would recommend Family Doctors for the location, access to medical help and ease of use with staff.



Tel: 09-488-3000
Fax: 09-489-3187
Postal: P.O. Box 31943,
Milford, 0741

Email Us


Ground Floor, Sovereign House
Smales Farm, Auckland, 0622

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